At e games, your privacy matters. This Privacy Policy explains what personal information we collect from Filipino members, how we use and protect it, and what rights you have over your own data. Please read this page carefully before registering or using any feature of the platform.
Last updated: 2025. Applies to all registered members in the Philippines.
A plain-language guide to how e games handles your personal information — from the moment you register to every transaction you make on the platform.
When you create an account on e games, we collect the personal details you provide during registration, including your full name, date of birth, email address, mobile number, and preferred payment method. We also collect identity verification documents when required under Philippine regulations, such as a government-issued ID, to confirm that you meet the minimum age requirement of 21 years old. During your use of the platform, we automatically gather technical data such as your IP address, device type, browser version, and session activity logs to help us maintain platform security and improve your experience. Transaction records — including deposits, withdrawals, bets placed, and winnings received — are stored as part of your account history and are necessary for financial compliance purposes. If you contact our support team, we retain records of those communications to help resolve any follow-up queries efficiently. We do not collect sensitive personal information beyond what is strictly necessary to operate your account and comply with applicable Philippine laws. All data collection is carried out transparently and only for the purposes described in this Privacy Policy.
The personal information we collect is used primarily to operate and maintain your e games account, process your deposits and withdrawals in Philippine pesos, and verify your identity in line with our regulatory obligations. We use your contact details to send you important account notifications, such as transaction confirmations, security alerts, and updates to our Terms and Conditions or this Privacy Policy. Your activity data helps us detect and prevent fraudulent behaviour, protect the integrity of the platform, and ensure that all members have a fair and secure gaming environment. We may use aggregated, anonymised data to analyse platform performance and improve the features and content available to Filipino members. If you have opted in to receive promotional communications, we may use your email address or mobile number to inform you of relevant offers available on the Promotion page. You can opt out of marketing communications at any time by contacting us through the details provided on this site. We will never use your personal information for purposes that are incompatible with those stated in this Privacy Policy without first obtaining your explicit consent.
e games does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and IT infrastructure providers — but only to the extent necessary for them to perform their services on our behalf. All third-party partners are contractually required to handle your data securely and in accordance with applicable data protection standards. We may disclose your personal information to Philippine government authorities, regulators, or law enforcement agencies when required to do so by law, court order, or regulatory directive. In the event of a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance. We do not share your data with other gaming platforms, advertisers, or data brokers. Any sharing of personal information is carried out strictly on a need-to-know basis and is always subject to appropriate confidentiality obligations.
We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using industry-standard SSL/TLS protocols, ensuring that your login credentials and financial details are protected in transit. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff are trained on data protection responsibilities. We conduct regular security assessments and vulnerability testing to identify and address potential risks to our systems. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with applicable legal requirements. You are also responsible for keeping your account credentials secure — please use a strong, unique password and never share your login details with anyone. If you suspect that your account has been compromised, contact us immediately so we can take prompt action to protect your data.
As a registered member of e games based in the Philippines, you have the right to access the personal information we hold about you and to request a copy of that data at any time. You may also ask us to correct any inaccurate or incomplete information in your account records, and we will process such requests promptly. If you wish to close your account and request deletion of your personal data, you may do so by contacting us — please note that we may be required to retain certain records for a minimum period to comply with Philippine financial and gaming regulations. You have the right to withdraw your consent to marketing communications at any time without affecting the lawfulness of any processing carried out before your withdrawal. If you believe that your data has been processed in a manner that violates your rights, you have the right to raise a complaint with the relevant Philippine data protection authority. We are committed to responding to all data rights requests within a reasonable timeframe and will keep you informed of the progress of your request. For any queries about your rights or how to exercise them, please reach out to us using the contact details provided on this site.
We retain your personal information for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records, identity verification documents, and account activity logs are typically retained for a minimum of five years following account closure to satisfy anti-money laundering and gaming compliance requirements. Data that is no longer required for any lawful purpose is securely deleted or anonymised in accordance with our internal data retention schedule. If you request deletion of your account, we will remove or anonymise your personal data as soon as it is legally permissible to do so, and we will confirm the outcome of your request in writing. Backup copies of data may persist in our secure archive systems for a limited additional period before being permanently purged. We review our data retention practices regularly to ensure they remain proportionate and compliant with applicable regulations. If you have questions about how long specific types of data are retained, please contact us and we will provide a clear explanation.
e games reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable Philippine regulations. When we make material changes, the updated policy will be published on this page with a revised "last updated" date, and we will aim to notify active members through a platform notice where reasonably practicable. We encourage you to review this page periodically so that you remain informed about how your personal information is being handled. Your continued use of the platform after any changes have been published constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact us to close your account and request deletion of your data. Minor clarifications or formatting updates that do not affect the substance of the policy may be made without specific notice. This Privacy Policy should be read alongside our Terms and Conditions and Responsible Gaming page for a complete picture of how we operate.
Quick answers to what Filipino members most often ask about data and privacy on e games.
Now that you know how e games handles your data, join thousands of Filipino players enjoying sports betting and casino-style entertainment with secure PHP payouts and a mobile-first experience.